Adaptability has become a familiar word within hospitality, with so many in the industry changing the way they do business to adapt to the evolving COVID-19 restrictions. Whether it’s developing new processes to pivoting from dine-in to takeaway, it’s been a year of adapting, adopting and adjusting. 

We talk to local coffee institution, LooLoo’s, to hear how they have used the ‘new norm’ to continue serving great coffee and become more sustainable. 

Read our ‘Local Innovator Profile’ here